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HYOSUNG ATM ERROR CODES

Error Code
ATM Error Description
Solution
C004600
Program error
Reload EP program.
C0047
1st cassette misfeed error
Check notes in the cassette.
C004700
1st cassette misfeed error
Check notes in the cassette.
C0048
Dispense command error (wrong count)
Check notes and note information using the CDU Test Program.
C004800
Dispense command error (wrong count)
Check notes and note information using the CDU Test Program.
C0049
Requested 0 notes
Modify command error in CE.
C004900
Requested 0 notes
Modify command error in CE.
C004A
Dispense timeout from CS1 to CS4
Check for any notes in the delivery path and remove.
C004A00
Dispense timeout from CS1 to CS4
Check for any notes in the delivery path and remove.
C004B
3 consecutive rejects due to long-note detect
Check the note quality.
C004B00
3 consecutive rejects due to long-note detect
Check the note quality.
C004C
Exit count is greater than the CS1A/B pass-through count (count mismatch)
Check the number of dispensed notes.
C004C00
Exit count is greater than the CS1A/B pass-through count (count mismatch)
Check the number of dispensed notes.
C004D
Cassette is not in suitable position before dispensing note
Check the seating of the cassette.
C004D00
Cassette is not in suitable position before dispensing note
Check the seating of the cassette.
C004E
Too many notes dispensed
Check the number of dispensed notes.
C004E00
Too many notes dispensed
Check the number of dispensed notes.
C004F
Miscount of notes between sensors.
Test CDU using diagnostics. Verify amount of dispensed notes versus requested notes.
C0050
Power down while dispensing notes
Check the number of dispensed notes.
C005000
Power down while dispensing notes
Check the number of dispensed notes.
C0051
Too many notes requested
Modify command error in CE.
C005100
Too many notes requested
Modify command error in CE.
C0052
CS1A, CS1B detected after dispensing
Check for any notes in the delivery path and remove.
C005200
CS1A, CS1B detected after dispensing
Check for any notes in the delivery path and remove.
C0053
CDU double detect module failure (while dispensing)Double notes detected
Check the dispenser sensors. Check double detect component.
C005300
CDU double detect module failure (while dispensing)Double notes detected
Check the dispenser sensors. Check double detect component.
C0054
CDU program error
Modify the dispenser EP program.
C005400
CDU program error
Modify the dispenser EP program.
C0055
Long note detected (CS13 sensor)
Check the note quality.
C005500
Long note detected (CS13 sensor)
Check the note quality.
C0056
Reject gate is not in the correct position during reject
Check the seating of the reject bin.
C005600
Reject gate is not in the correct position during reject
Check the seating of the reject bin.
C0057
Cassette information is not properly set.
Set information of Cash Dispenser Unit if error is not cleared after power Off/On.
C0058
Reject bin is not in the correct position
Check the seating of the reject bin.
C005800
Reject bin is not in the correct position
Check the seating of the reject bin.
C0059
Initial jam time error
Check the seating of the cassette.
C005900
Initial jam time error
Check the seating of the cassette.
C005A
Cash cassette 1 removed prior to dispenser.
1. Set cassette again. 2. Check CS7(NS16) 3. Check related logic of Cash Dispenser Unit board.
C005B
2nd cassette misfeed error
Check the notes in the cassette.
C005B00
2nd cassette misfeed error
Check the notes in the cassette.
C005C
Reject bin note detect error (CS14)
Check the reject bin.
C005C00
Reject bin note detect error (CS14)
Check the reject bin.
C005D
Double-pick detected 3 consecutive times
Check the CS9 sensor (double detect sensor)
C005D00
Double-pick detected 3 consecutive times
Check the CS9 sensor (double detect sensor)
C005E
Dispenser command size check error.
Download new EP software.
C005F
Dispenser command error.
1. Check AP software. 2. Download new EP software.
C0060
CS31A, CS31B detected before dispensing
Check for sensor pollution and replace if necessary.
C006000
CS31A, CS31B detected before dispensing
Check for sensor pollution and replace if necessary.
C0061
CS31A, CS31B detected after dispenser motor on and before dispensing
Check for sensor pollution and replace if necessary.
C006100
CS31A, CS31B detected after dispenser motor on and before dispensing
Check for sensor pollution and replace if necessary.
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Area(s) of Interest

ATM SERVICE REQUEST

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