A0802

Receipt printer head overheated while printing

Check the thermal printer head and change if necessary.

A080200

Receipt printer head overheated while printing

Check the thermal printer head and change if necessary.

A0803

Paper jam detected while executing command

Remove and re-install the receipt paper.

A080300

Paper jam detected while executing command

Remove and re-install the receipt paper.

A0804

Paper setting error detected before executing command

Remove and re-install the receipt paper.

A080400

Paper setting error detected before executing command

Remove and re-install the receipt paper.

A0805

Paper check error in doing command

Remove any jammed paper.

A080500

Paper check error in doing command

Remove any jammed paper.

A0808

Paper cutter software check error detected while executing command

Check for and remove any jammed paper.

A080800

Paper cutter software check error detected while executing command

Check for and remove any jammed paper.

ADN01

No response detected for 30 seconds after sending command

Check cable and connection between the CE and printer.

ADN0100

No response detected for 30 seconds after sending command

Check cable and connection between the CE and printer.

ADN0F

No response detected for 30 seconds after sending command

Check cable and connection between the CE and printer.

ADN0F00

No response detected for 30 seconds after sending command

Check cable and connection between the CE and printer.

ADN11

No response detected after 3 retries

Check cable and connection between the CE and printer.

ADN1100

No response detected after 3 retries

Check cable and connection between the CE and printer.

ADN12

No response detected between ENQ-ACK after 5 retries of ENQ

Check the cable and connection between the CE and printer.

ADN1200

No response detected between ENQ-ACK after 5 retries of ENQ

Check the cable and connection between the CE and printer.

ADN13

No response detected after 5 retries because of timeout between STX-BCC interval

Check cable and connection between the CE and printer.

ADN1300

No response detected after 5 retries because of timeout between STX-BCC interval

Check cable and connection between the CE and printer.

ADNXX

Printer connection error.

Check cables between Print and Main board. Remove cables (even though they are attached) and reconnect.

AXXX1

Receipt Printer feed lever open-during operation.

Close the feed lever in the printer.

AXXX2

Thermal printer is Over heated-during operation.

If problem is consistent then print head assembly may be defective.

AXXX3

Receipt paper jam.

Remove jammed paper- Release receipt paper drawer by pressing the tab with the green sticker located at the front of the printer.

AXXX4

Receipt paper is empty.

Replenish the paper roll.

AXXX5

Receipt paper is jamming during loading.

Remove any jammed paper and then reload.

Axxx6

DIP MCR latch failure

Call your service personnel.

AXXX7

Feed Lever Opened.

Check feed lever and sensor pollution.

AXXX8

Receipt paper cutter error.

If consistent, printer will require repair/replacement.

B4300(00)

Stacker full

B4400(00)

Stacker open

B4500(00)

Jam in acceptor

B4600(00)

Jam in stacker

B4700(00)

Pause conveying

B4900(00)

Device execution fail

B49A2(00)

Stack motor fail

B49A5(00)

Transport motor speed fail

B49A6(00)

Transport motor fail

B49AB(00)

Cash box not ready

B49AF(00)

Validator head remove

B49B0(00)

Boot ROM fail

B49B1(00)

External ROM fail

B49B2(00)

ROM fail

External ROM writing fail

B49B3(00)

External ROM writing fail

BDN00(00)

Communication failure

C0000

Cash Dispenser(CDU) received the undefined command from AP software

1. Get the trace file and log files in D:\trace 2. Call your attendant

C0001 ~ C002F

The feed lever of the receipt printer is open. It was detected that the feed lever was open while the receipt printer was operating.

Clear the note path or call your service personnel.

C0011

Notes are detected on tray(CS2 Sensor) before dispensing

1. Remove notes on CS2 sensor 2. Clean CS2

C0014

CS4A sensor detects note in delivery path before/after CDU dispenses

1. Remove note from the CDU delivery path. 2. Clean CS4A

C0015

CS2 or CS4A sensor detects note in delivery path before/after CDU dispenses

1. Remove note from the CDU delivery path. 2. Clean CS2 and CS4A