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HYOSUNG ATM ERROR CODES

Error Code
ATM Error Description
Solution
24A1500
CS3A sensor detects note in delivery path before CDU dispensesSensor is located along the delivery path right after where the note exits the 3rd cassette.
Remove note from the CDU delivery path.
24B15
CS3B sensor detects note in delivery path before CDU dispensesSensor is located along the delivery path right after where the note exits the 3rd cassette.
Remove note from the CDU delivery path.
24B1500
CS3B sensor detects note in delivery path before CDU dispensesSensor is located along the delivery path right after where the note exits the 3rd cassette.
Remove note from the CDU delivery path.
2DN00
Failed to connect communication between Receipt printer and SP
1.Check if communication cable or com port is not connected
2DN0000
Failed to connect communication between Receipt printer and SP
1.Check if communication cable or com port is not connected
2XX15
Cash Dispenser detects
Remove any jammed bills from the dispenser.
300B000
Received the other command before executing Initialize command.
4001A
CS3 and CS4B Dark detection during initializing or dispense reserved operation
The same as #40011 and #40018 error handling
4001B
CS2, CS3 and CS4B Dark detection during initializing or dispense reserved operation
The same as #40011, #40012 and #40018 error handling
4001C
CS4A or CS4B sensor detects note in delivery path before/after CDU dispenses
1. Remove note from the CDU delivery path. 2. Clean CS4A and CS4B
4001C
CS4A and CS4B Dark detection during initializing or dispense reserved operation
The same as #40014 and #40018 error handling
4001C00
Detecting CS4A, CS4B Dark
4001D
CS2, CS4A or CS4B sensor detects note in delivery path before/after CDU dispenses
1. Remove note from the CDU delivery path. 2. Clean CS2, CS4A and CS4B
4001D
CS2, CS4A and CS4B Dark detection during initializing or dispense reserved operation
The same as #40011, #40014 and #40018 error handling
4001D00
Detecting CS2, CS4A, CS4B Dark
4001E
CS3, CS4A and CS4B Dark detection during initializing or dispense reserved operation
The same as #40012, #40014 and #40018 error handling
4001F
CS2, CS3, CS4A and CS4B Dark detection during initializing or dispense reserved operation
The same as #40011, #40012 and #40014 error handling
4002A
CS1B or CS13 sensor detects note in delivery path before/after CDU dispenses
1. Remove note from the CDU delivery path. 2. Clean CS1B and CS13
4002A
CS11B and CS13 Dark detection during initializing or dispense reserved operation
The same as #40022 and #40028 error handling
4002A00
Detecting CS1B, CS13 Dark
4002B
CS1A, CS1B or CS13 sensor detects note in delivery path before/after CDU dispenses
1. Remove note from the CDU delivery path. 2. Clean CS1A, CS1B and CS13
4002B
CS11A, CS11B and CS13 Dark detection during initializing or dispense reserved operation
The same as #40021, #40022 and #40028 error handling
4002B00
Detecting CS1A, CS1B, CS13 Dark
4003A
When more than 5 sheets of cash dispensingis required during a test
1. Check command that Cash Dispenser is received 2. Check Cash Dispenser EP ROM Version or specification
4003A
When more than 5 sheets of cash dispensing is required during a test
1. Check command that CDU is received2. Check CDU EP ROM Version or specification
4003A00
When more than 5 sheets of cash dispensing is required during a test
1. Check command that Cash Dispenser is received2. Check Cash Dispenser EP ROM Version or specification
4003A00
When more than 5 sheets of cash dispensing is required during a test
_ Check command that CDU is received _ Check CDU EP ROM Version or specification
4003B
When CS15A or CS 15B sensor is detected as dark after initial recovery
1. Remove notes or dust on CS15A Sensor 2. Check CS15A Sensor Cable 3. Exchange Sensor after abnormal operating CS15A Sensor
4003B
CS21A dark detected (Initial recovery, On separated reject)
1. Remove notes or dust in existence CS21A Sensor 2. Check CS21A Sensor Cable 3. Exchange Sensor after abnormal operating CS21A Sensor
4003B00
When CS15A or CS 15B sensor is detected as dark after initial recovery
1. Remove notes or dust on CS15A Sensor2. Check CS15A Sensor Cable3. Exchange Sensor after abnormal operating CS15A Sensor
4003B00
When CS15A or CS 15B sensor is detected as dark after initial recovery
_ Remove notes or dust in existence CS15A Sensor _ Check CS15A Sensor Cable _ Exchange Sensor after abnormal operating CS15A Sensor
4003C
No cassette, during rejecting separated cassette (Separated reject)
1. Set 1 Cassette 2. Check CS7 Sensor Cable 3. Exchange Sensor after abnormal operating CS7 Sensor
4003D
Dismount during rejecting separated cassette (Separated reject)
1. Check notes in 1Cassette2. Check 1 Cassette specification3. Check CS7 Sensor Cable4. Exchange Sensor after abnormal operating CS7 Sensor
4003E
CS21B DARK Detected (Initial recovery, Separated reject)
1. Remove notes or dust in existence CS21B Sensor 2. Check CS21B Sensor Cable 3. Exchange Sensor after abnormal operating CS21B Sensor
4003F
CS21A,CS21B DARK Detected(Initial recovery, Separated reject)
1. Remove notes or dust in existence CS21A , CS21B Sensor2. Check CS21A, CS21B Sensor Cable3. Exchange sensor after abnormal operating CS21A, CS21B Sensor
4004A
Error of note jam (Separated rejection)
1. Remove jammed notes on Cash Dispenser return path 2. Remove dust in CS1~CS4 sensor 3. Install after rearranging notes in cassette
4004A
TIME OUT (JAM)(Separated rejection)
1. Remove jammed notes on CDU return path 2. Remove dust in CS11AB, CS21AB, CS31AB, CS41AB, CS4AB, CS13 Sensor 3. Install after rearranging notes in cassette
4004A00
Error of note jam (Separated rejection)
1. Remove jammed notes on Cash Dispenser return path2. Remove dust in CS1~CS4 sensor3. Install after rearranging notes in cassette
4004A00
Error of note jam (Separated rejection)
_ Remove jammed notes on CDU return path _ Remove dust in CS1~CS4 sensor _ Install after rearranging notes in cassette
4004B
Continuous 3 times error if note is long (once tried, twice retried)=>Separated rejection
1. Check state of notes in reject box 2. Rearrange notes in cassette 3. Check Index of notes4. Check foreign objects in the main motor encoder slit5. Replace the CS8 encoder slit sensor
4004B
Continuous 10 times error if note is long
1. Check state of notes in reject box 2. Rearrange notes in cassette 3. Check Index of notes 4. Check foreign objects in the main motor encoder slit. 5. Replace the CS8 encoder slit sensor
4004B00
Continuous 3 times error if note is long(once tried, twice retried)=>Separated rejection
1. Check state of notes in reject box2. Rearrange notes in cassette3. Check Index of notes4. Check foreign objects in the main motor encoder slit5. Replace the CS8 encoder slit sensor
4004B00
Continuous 3 times error if note is long(once tried, twice retried)(Separated rejection)
_ Check state of notes in reject box _ Rearrange notes in cassette _ Check Index of notes _ Check foreign objects in the main motor encoder slit. _ Replace the CS8 encoder slit sensor
4004C
In case the number of notes detected outlet sensor(CS13) is more than that of notesdetected on CS1A,B sensor
4004C00
In case the number of notes detected outlet sensor(CS13) is more than that of notes detected on CS1A,B sensor
1. Check CS1 sensor2. Reconnect CS1 sensor
4004C00
In case the number of notes detected outlet sensor(CS13) is more than that of notes detected on CS1A,B sensor
4004D
Error of being removed 1st cassette before separate rejection
4004D00
Error of being removed 1st cassette before separate rejection
1. Set cassette #1 correctly 2. Check the catcher inside cassette #1 guide
4004D00
Error of being removed 1st cassette before separate rejection
4004E
Error of being removed 2nd cassette before separate rejection
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Area(s) of Interest

ATM SERVICE REQUEST

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