D1800

No dial tone

Verify that incoming phone line is plugged into �Line� rather than �Phone� on mainboard. Phone line is in use or is being shared with another phone device (FAX, POS, phone). NOTE: This error occurs only if there is no dial tone at the mainboard.

D1900

No answer

Verify host phone number � See D170x, there is no answer from the host modem.

D2000

Phone line Busy

Verify host phone number � call line with handset and check for busy signal � See D170x. ATM modem is receiving a busy signal when it dials out.

D2100

Modem initialization error

Check modem in diagnostics or modem test. If persistent, it could be a defective modem. Note: If the modem is defective, this error will most likely occur frequently. One or two instances of this error does not usually indicate a defective part.

D2200

EOT not received from host

Verify all programming. Verify that version of Mini-Bank Software matches host processor. Contact host processor

D2500

Cannot connect to the host

Check the connection

D2510

Timeout while Sending

None

D2511

Communication error while Sending

None

D2513

Timeout while Receiving

None

D2514

Communication error while Receiving

None

D2515

Socket Error while Receiving

None

D3204

Invalid Host phone number

Verify the Host phone number is programmed correctly. Do not use spaces or dashes in the phone number string.

E000x

RMS port failure, response time out, modem failure, no dial tone

Verify RMS settings (Host Setup) � See D170x

F0001

Current Number of Bills is 0

Load notes into the cash cassette � use Add Cassette function in Settlement

F0002

No Surcharge Owner set

Set Surcharge owner � (Customer Setup)

F0003

No Surcharge Amount

Set Surcharge amount � (Customer Setup)

F0004

No refresh timer set when advertisement is enabled

Set refresh timer � (Customer Setup)

F0005

No Advertisement text when advertisement is enabled

Set Advertisement text � (Customer Setup)

F0006

Dispense limit set error (must be less than 25 notes)

Set Dispense limit � (Transaction Setup)

F0007

Denomination Set error

Valid Denominations are $10, $20, $50, $100 � (Transaction Setup)

F0008

Fast Cash Set error (cannot exceed dispense limit)

Check fast cash settings (Transaction Setup)

F0009

Master Key index is invalid

Check Master Key index � verify checksum (Host Setup)

F000A

Master Key is empty

Check Master Key checksum � reinject key (Host Setup)

F000B

Host Telephone Number is not set

Set Host Telephone Number � (Host Setup)

F000C

Error Retry timer is not set

Set Error retry timer (Host Setup)

F000D

RMS Password is not set when RMS is enabled

Set RMS Password � (Host Setup)

F000E

RMS phone number is not set when RMS send is enabled

Set RMS Phone number � (Host Setup)

F000F

Terminal ID is not set

Set Terminal ID number � (Host Setup)

F0010

Routing ID is not set

Set Routing ID number � (Host Setup)

F0011

Master Key Serial number is not set

Set Master Key serial number � (Host Setup)

F0013

NVRAM Failure

Fatal error, defective memory chip. Replace Mainboard

F0014

NVRAM Failure

Fatal error, defective memory chip. Replace Mainboard

F0015

ATM Serial No. Empty

None

F0016

Default Master Password is not changed

None

F0020

Host IP Address is not inputted

None

F0021

RMS IP or Port is not inputted in RMS Enable

None

P0001

Deposit Error

Deposit Error

P0002

Deposit Timeout

Deposit Timeout

P0003

Invalid Deposit

Invalid Deposit

P0004

Deposit Cancelled

Deposit Cancelled

PDN01

EPP Cmmunication Error

None

W0001

WebRMS failed to dial into the ATM

This does not mean that the ATM is down; it�s a warning message that WebRMS could not dial into the ATM after three attempts during its daily scheduled dial-in period. Make sure the ATM is turned on, the phone line fits securely on both ends, and not shared with a voice phone nor experiences static.

W0002

WebRMS low cash warning

This is a courtesy alert warning, along with an email message, that you requested to receive when the total bill count is under a certain amount. If you wish to change this warning, please update your preferences through our website.

W0003

WebRMS could not retrieve the local ATM time

Although webRMS successfully retrieved the journal information, it could not find the ATM�s local time. (This is equivalent to the �-1/-1/-001� error when using Windows RMS). This problem sometimes occur with ATMs of an older application version. Make sure you are running the latest application version.

W0004

The ATM time, as set in the Operator Function Menu, is incorrect

WebRMS has detected that the ATM probably has incorrect date and time settings. You will need to physically go to the ATM location and manually reset the correct date with the Master Password.

W0005

WebRMS coincidentally detected that the ATM was in Operator mode at the time the ATM was dialed into.

This is not an error in particular, but a simple warning that someone was locally on-site at the ATM, and used its Operator Function menu.

W0006

WebRMS has failed to dial into the ATM consecutively for more than 3 days.

Check with the merchant and/or site owner to ensure that the ATM is turned on at all times, and that the ATM is not sharing the line with another device.