C004A

Jammed notes

Check for notes in the Cash Dispenser. If no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Otherwise the dispenser may require service

C004B

Long note detected 3 times consecutively

Verify the quality of the cash. Straighten and shuffle cash in the cassette. Try cleaning the cassette and dispenser. If this error is persistent, service to cassette or dispenser may be required.

C004C

Miscount of notes between sensors

Verify operation of exit gate. Check the number of dispensed notes. Clean the dispenser and test using diagnostics. Dispenser may require service.

C004D

Cash cassette not properly set

Reset the cassette, check position of microswitch on right rear wall of cassette bay in the dispenser. Check the condition of the white plastic cassette retaining clips in the dispenser. MB1000 check condition of the clutch alignment screw.

C004E

Miscount of notes between sensors

Test CDU using diagnostics, use journal to verify amount of dispensed notes versus requested notes. Clean dispenser and cassette. If error is persistent the dispenser may require service.

C004F

Miscount of notes between sensors

Test CDU using diagnostics, use journal to verify amount of dispensed notes versus requested notes. Clean dispenser and cassette. If error is persistent the dispenser may require service.

C0050

Power failure during dispense

Remove any notes from path. Before reinitializing the ATM, first the verify amount of dispensed notes in the cassette against the journal.

C0051

Over 150 notes requested

Possibly due to too many rejects, may require repair or cleaning if consistent. Check the Reject Analysis, this may help determine the cause. Cash quality, condition of the rollers in the cassette can effect this condition.

C0052

Detected notes in path after dispense

Remove any notes from path, verify amount of dispensed notes. Clean dispenser. Verify the amount of bills against the journal.

C0053

CDU double detect module failure.

Double detect module may require adjustment. Check wiring and CDU mainboard connections.

C0055

Detected long notes at outlet sensor

(See definition of C0011 error) this is typically a bounce back of a bill during dispense causing the exit sensor to remain blocked for a longer time than is expected.

C0056

Exit gate sensor failure

Check condition of exit gate, and the exit gate sensor.

C0057

Cassette information is not properly set

CDU programming is not accurate or complete.

C0059

Cash cassette 2 removed prior to dispense.

Set the cash cassette. Inspect the cassette detection microswitch. Reposition the microswitch if necessary.

C005A

Cash cassette 1 removed prior to dispense

Set the cash cassette. Inspect the cassette detection microswitch. Reposition the microswitch if necessary.

C005B

Cash cassette 2 misfeed

Check cassette for jams, check condition of bills in cassette.

C005D

Double detect constantly

Inspect double detect module and adjust as necessary. Check and clean the cassette and rollers, verify the quality of cash.

C005E

Dispense command size check error

Re-initialize machine, verify connections to mainboard. Check for unplugged sensors.

C005F

Dispense command error

Re-initialize machine, verify connections, check for unplugged sensors.

C006x

Sensor failure

Check for notes in the Cash Dispenser. If no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Otherwise the dispenser may require service

C007x

Sensor failure

Check for notes in the Cash Dispenser. If no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Otherwise the dispenser may require service

C0082

Shutter failure

Check all wiring connections to CDU mainboard. Reinitialize CDU

C0083

Stacker sensor failure

Check all wiring connections to CDU mainboard. Reinitialize CDU

C0084

Shutter close error

Check all wiring connections to CDU mainboard. Reinitialize CDU.

C009F

3Cassette misfeed error

Check if notes available in cassette

C00AB

Notes detected before initalizing

Clear notes from dispenser. Possibly dust or foreign object blocking sensor.

C00C7

CS12 Sensor blocked

MB2100T � The CS12 sensor, which is located at the upper part of the cash tray was blocked while the machine was either dispensing or initializing. Clear the cash tray of any bills or foreign objects. If the error persists, the vault assembly may need to be removed to inspect / access the cash tray sensors.

C00C8

CS14 Sensor blocked

MB2100T � The CS14 sensor, which is located close to front of the cash tray, was blocked while the machine was either dispensing or initializing. Clear the cash tray of any bills or foreign objects. If the error persists, the vault assembly may need to be removed to inspect / access the cash tray sensors.

C00C9

CS12 & CS14 Sensors blocked

MB2100T � Both the CS12 and CS14 sensors were blocked while the machine was either dispensing or initializing. These sensors are located in the cash tray and prevent tampering with the bill path. Clear the cash tray of any bills or foreign objects. If the error persists, the vault assembly may need to be removed to inspect / access the cash tray sensors.

C00D0

Sensor block while dispensing

MB2100T � A blockage was detected between the CS13 (CDU exit gate) and CS12 cash tray sensors. There may be a note stuck in the upper part of the cash tray ramp. Try clearing the cash tray of notes or foreign objects. Open the vault and slide the dispenser back to access the exit gate area. Both sensors must be blocked for this error to occur.

C00D1

Sensor blocked while dispensing

MB2100T � A blockage was detected between the CS12 (upper cash tray sensor) and CS14 (lower cash tray sensor). There may be a note stuck in the cash tray ramp. Try clearing the cash tray of notes or foreign objects. Open the vault and slide the dispenser back to access the exit gate area. Both sensors must be blocked for this error to occur.

C00E0

NS2A, NS2B dark

Nanocash only � verify connections to sensors. Check wiring to mainboard.

C00E1

NS4 dark

Verify connections to NS4 sensor. Check all wiring to mainboard.

C00FF

Sensor blocked

None

CANCE

User canceled transaction at surcharge

This is not an error, but rather a statistic to notify how many users respond �no� to the surcharge notification.

CDN01

No Response after send command

None

CDN05

CDU connection failure

Check cables between CDU and Mainboard, remove cables (even though they may be attached) and re-connect. Use an electrical parts contact cleaner on terminals. This error is of concern only if it is repeated. Outside interference may cause it (neon signs, lights).

CDN0F

CDU connection failure

Check cables between CDU and Mainboard, remove cables (even though they may be attached) and re-connect. Use an electrical parts contact cleaner on terminals. This error is of concern only if it is repeated. Outside interference may cause it (neon signs, lights).

CDN11

No Response after 3 retry of command

None

CDN12

No Response between ENQ-ACK after 5 retry of ENQ

None

CDN13

No Response after 5 retry because of timeout between STX-BCC interval

None

CDNxx

CDU connection failure

Check cables between CDU and Mainboard, remove cables (even though they may be attached) and re-connect. Use an electrical parts contact cleaner on terminals. This error is of concern only if it is repeated. Outside interference may cause it (neon signs, lights).

D0001

Modem initialization error

Check modem in diagnostics or modem test. If persistent, it could be a defective modem. Note: If the modem is defective, this error will most likely occur frequently. One or two instances of this error does not usually indicate a defective part.

D0002

Reversal transaction failed.

The ATM attempted to do a reversal and could not. Check transaction with the processor. Verify CDU functionality with diagnostics. Verify phone connection. Look in error summary for D1800, D2000.

D0005

Undefined network processing error

Code reported by host processor. Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error.

D0011

Format error in the message.

Code reported by host processor. Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error.

D0012

Invalid Transaction

Code reported by host processor. Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error.

D0013

Invalid Amount

Code reported by host processor. Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error.

D0014

Invalid Card Number

Code reported by host processor. Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error.

D0019

Reenter the entire transaction

Code reported by host processor (Shazam). Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error.